Privacy Policy

1. Information We Collect

At MobiNZ, we collect information to provide better services to all our users. We collect information in the following ways:

Personal Information

• Name, email address, and phone number when you create a profile
• Billing and payment information for service plans
• Identity verification documents as required by New Zealand telecommunications regulations
• Communication preferences and customer support interactions

Usage Information

• Call logs, text message metadata (not content), and data usage
• Device information including IMEI, device type, and operating system
• Network performance and quality metrics
• Location information when necessary for service provision

Website and App Information

• Browser type, IP address, and device identifiers
• Pages visited, time spent on pages, and click patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our mobile network services
• Billing and Payments: To process payments and send billing statements
• Customer Support: To respond to your inquiries and provide technical support
• Network Management: To monitor and optimize network performance and coverage
• Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send you relevant updates and plan information (with your consent)
• Security: To protect against fraud and unauthorized access

3. Information Sharing and Disclosure

We do not sell, exchange, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in service delivery
• Legal Requirements: When required by law, court order, or government request
• Emergency Situations: To protect the safety of individuals or prevent illegal activities
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and employee training on data protection
• Incident response procedures for data breaches
• Compliance with New Zealand Privacy Act 2020

5. Your Rights

Under New Zealand privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain types of data processing
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected] or call 0800 MOBINZ.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your profile
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and customer experience

Specific retention periods vary depending on the type of information and applicable legal requirements.

8. International Transfers

Your information may be transferred to and processed in countries other than New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services

Your continued use of our services after policy changes indicates your acceptance of the updated terms.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the New Zealand Privacy Commissioner if you believe we have not handled your personal information appropriately.